Shipping policy

Last updated: September 9, 2026

This Shipping Policy applies to products purchased directly from HotBell LLC ("HotBell," "we," "our," or "us") through https://hotbell.store, an accepted HotBell quotation or invoice, or another direct HotBell sales channel.

HotBell serves both individual retail customers and business or wholesale buyers. Different shipping, inspection, and risk-of-loss terms may apply depending on the nature of the transaction:

  • A "Retail Customer" is an individual purchasing primarily for personal, family, or household use.

  • A "Business Buyer" is a business, reseller, dealer, retailer, installer, integrator, system builder, commercial purchaser, government agency, educational institution, nonprofit organization, or other entity purchasing primarily for resale or business use.

The actual nature of the transaction, applicable order documents, and applicable law determine whether the retail or business terms apply.

Purchases made through a marketplace, reseller, retailer, installer, distributor, or another third party are generally subject to that seller's shipping and delivery policy.

1. Quick Summary

Direct retail orders

  • Most in-stock products are processed for shipment within one to two business days after payment authorization and any required order verification, unless a different processing time is disclosed before purchase.

  • Available shipping methods, charges, and current delivery estimates are displayed at checkout.

  • Tracking information is provided when available after the order ships.

  • Retail risk of loss transfers when the order is delivered to the shipping address or recipient designated in the order, except where applicable law requires otherwise.

  • HotBell assists with qualifying lost, damaged, incorrect, or incomplete direct retail orders as described below.

Business and wholesale orders

  • Processing time, carrier, freight, insurance, delivery, and related terms may be stated in the applicable quotation, invoice, order acknowledgment, or signed agreement.

  • Unless an accepted written transaction document states otherwise, business shipments are FOB Origin — Pocatello, Idaho.

  • For an FOB Origin shipment, risk of loss transfers to the Business Buyer when HotBell delivers the shipment to the carrier at origin.

  • Visible freight damage, shortages, incorrect products, and other reasonably discoverable delivery discrepancies must be reported in writing within five business days after delivery.

This summary does not replace the complete policy below.

2. Business Days and Order Processing

For this policy, business days are Monday through Friday, excluding federal holidays and days when HotBell's applicable warehouse or carrier is closed.

Most in-stock direct retail orders are processed for shipment within one to two business days after HotBell receives:

  • Successful payment authorization;

  • Complete billing and shipping information; and

  • Any reasonable verification required for fraud prevention, address confirmation, product restrictions, tax review, or legal compliance.

Processing time is the period before an order is transferred to a carrier. It is separate from carrier transit and delivery time.

Orders submitted on a weekend, holiday, or warehouse closure day begin processing on the next applicable business day.

A different processing time may apply when clearly disclosed on the product page, at checkout, or in the applicable order communication. Products that may require additional processing include:

  • Preorder or backorder products;

  • Special-order or custom-configured products;

  • Products requiring identity, payment, address, tax, export, sanctions, or fraud review;

  • Large-quantity, pallet, or freight shipments;

  • Products stored at a different disclosed fulfillment location; and

  • Orders awaiting information or action from the purchaser.

Business and wholesale processing times are governed by the applicable quotation, invoice, order acknowledgment, or signed agreement when those documents state different terms.

3. Shipping Origin

Products accurately described as "U.S. Stock," "Ships from Idaho," "Ready to Ship," or similar will ship from HotBell's Idaho inventory only when supported by the applicable product page, order confirmation, quotation, or current fulfillment record.

Unless otherwise disclosed, eligible HotBell-stocked products ship from Pocatello, Idaho.

A product may ship from another authorized inventory, manufacturer, distributor, or fulfillment location when that origin or fulfillment arrangement is disclosed before shipment. HotBell will not represent a product as shipping from Idaho when the applicable inventory and fulfillment records do not support that claim.

4. Shipping Destinations, Methods, Rates, and Delivery Estimates

Available destinations, carriers, service levels, shipping charges, and estimated delivery dates are displayed at checkout for eligible direct online orders. Availability depends on the product, quantity, package dimensions, destination, carrier coverage, and applicable restrictions.

Shipping charges may be calculated using the product, package weight and dimensions, destination, selected service, and applicable carrier rate. The shipping amount displayed before the order is submitted controls, except in the case of a genuine pricing or technical error handled under the Terms of Service and Sale.

Free-shipping offers apply only when displayed on the applicable product page, promotion, cart, or checkout and remain subject to the disclosed eligibility requirements.

Carrier transit and delivery estimates begin after the carrier accepts the shipment. They do not include HotBell's order-processing period.

Expedited delivery, signature service, shipping insurance, liftgate service, inside delivery, appointment delivery, or another special service is available only when shown at checkout or confirmed in writing.

Shipping to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, P.O. boxes, or international destinations is available only when the address and applicable shipping method are accepted at checkout or confirmed by HotBell in writing. Some products and carriers cannot serve every destination or address type.

5. Tracking and Shipment Notifications

When tracking is available, HotBell will send it to the email address or account associated with the order after shipment. An order with multiple packages may have more than one tracking number.

Tracking may require time to become active after a label is created or the carrier accepts the package. A shipping-label notification does not necessarily mean the carrier has already scanned or taken possession of the package.

The purchaser is responsible for monitoring available tracking and making reasonable arrangements to receive the shipment.

6. Address Accuracy and Delivery Instructions

The purchaser must provide a complete and accurate:

  • Recipient name;

  • Shipping address;

  • Billing address when required;

  • Email address;

  • Telephone number; and

  • Delivery, access, customs, or receiving information required for the selected service.

Contact HotBell as soon as possible if a correction is required. HotBell cannot guarantee that an address, carrier, service level, or delivery instruction can be changed after fulfillment begins.

To the extent permitted by applicable law, the purchaser may be responsible for reasonable additional costs caused by an incorrect or incomplete address, purchaser-requested rerouting, refused delivery, missed appointment, failure to collect, storage, return to sender, or redelivery. This does not apply when the problem resulted from HotBell's error.

HotBell may hold an order while attempting to verify an address or other information that appears incomplete, inconsistent, or potentially fraudulent.

7. Retail Delivery, Title, and Risk of Loss

For a product purchased directly by a Retail Customer, risk of loss transfers when the product is delivered to the shipping address or recipient designated in the order, except where applicable law requires a different result.

Title transfers upon delivery and full payment, whichever occurs later.

HotBell remains responsible for providing the remedy required by applicable law or the controlling written terms when a direct retail order is lost or damaged before delivery, or when HotBell ships the wrong product or quantity.

A Retail Customer is not required to pursue a carrier claim as a substitute for a remedy HotBell is legally required to provide. HotBell may nevertheless request reasonable cooperation and documentation needed to investigate the shipment or pursue its own carrier or insurance claim.

8. Business and Wholesale Shipping Terms

Unless an accepted quotation, invoice, order acknowledgment, or signed agreement states otherwise, a shipment to a Business Buyer is:

FOB Origin — Pocatello, Idaho

For an FOB Origin shipment, risk of loss transfers to the Business Buyer when HotBell delivers the shipment to the carrier at the shipping origin, even if HotBell:

  • Selects the carrier;

  • Arranges transportation;

  • Prepays freight;

  • Adds freight charges to the invoice;

  • Uses a HotBell carrier account; or

  • Assists with tracking or carrier documentation.

After risk transfers, the Business Buyer bears the risk of carrier delay, loss, theft, transit damage, mishandling, weather disruption, and other transportation events, subject to applicable law, carrier terms, and purchased insurance.

Unless HotBell agrees otherwise in writing, the Business Buyer is responsible for applicable freight, insurance, handling, liftgate service, inside delivery, limited-access fees, storage, redelivery, address correction, customs, duties, tariffs, brokerage, and related transportation charges.

A Business Buyer may request shipping insurance before shipment. Availability, limits, exclusions, claim procedures, and cost are governed by the applicable carrier or insurance provider. If a Business Buyer declines offered insurance, the buyer assumes the uninsured risk after risk of loss transfers.

Transfer of title and transfer of risk are separate. Title passes as stated in the applicable transaction documents and subject to payment of amounts due.

9. Delays, Backorders, and Preorders

HotBell will maintain a reasonable basis for any advertised or stated shipment time.

For an order covered by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if HotBell cannot ship within the promised time—or within 30 days after receipt of a properly completed order when no shipment time was stated—HotBell will provide the required delay notice and either obtain the purchaser's consent to the delay or cancel the unshipped merchandise and issue the required prompt refund. A longer period may apply to a qualifying order involving an application for seller-provided credit, as provided by that Rule.

Silence will not be treated as consent when affirmative consent is required by applicable law. Any permitted treatment of nonresponse, renewed delay notice, cancellation, and refund will be handled in the manner required by applicable law.

A preorder, backorder, made-to-order product, special order, or product with an extended lead time will be identified before purchase where reasonably practicable. The disclosed product-specific estimate controls over the standard processing time.

Business and wholesale delays, allocation, backorders, and cancellation rights are governed by the accepted quotation, invoice, order acknowledgment, signed agreement, and applicable law. A business transaction document does not waive a right or obligation that applicable law does not permit the parties to waive.

HotBell will use reasonable efforts to communicate a material delay and resume performance where practicable. A delay caused by circumstances beyond HotBell's reasonable control does not eliminate a Retail Customer's applicable cancellation or refund rights.

10. Lost, Damaged, Incorrect, or Incomplete Retail Orders

Inspect a direct retail order promptly after delivery. Contact HotBell as soon as reasonably possible if:

  • Tracking does not show delivery within the expected period;

  • The product arrives damaged;

  • The wrong product or quantity arrives;

  • A product, part, or included accessory is missing; or

  • The package appears opened or materially compromised.

For visible shipping damage or a delivery discrepancy, contact HotBell preferably within five calendar days after delivery so that packaging and carrier evidence can be preserved. Failure to report within five days does not eliminate a valid latent-defect claim or a right that applicable law does not permit HotBell to limit.

Retain the product, shipping carton, product packaging, shipping label, packing slip, photographs, video, and delivery information until HotBell provides instructions.

HotBell may request the order number, tracking number, description, photographs, video, serial number, delivery confirmation, carrier communication, identity verification, or another reasonable item needed to investigate.

If HotBell confirms a qualifying loss before delivery, transit damage, shipment error, or missing product, HotBell will provide an appropriate remedy. Depending on the circumstances, available inventory, controlling written terms, and applicable law, the remedy may be shipment completion, repair, replacement, refund, or another agreed resolution.

11. Packages Marked Delivered but Not Located

If tracking shows delivered but the package cannot be located, promptly:

  • Verify the shipping address in the order confirmation;

  • Check the delivery area, household members, building personnel, mailroom, parcel locker, and immediate neighbors where appropriate;

  • Review carrier delivery details or photographs when available; and

  • Contact HotBell and the carrier.

HotBell will review reasonably available order, tracking, delivery, address, fraud, and carrier information. HotBell may request a written declaration, identity verification, carrier report, or police report when reasonably appropriate to the value and circumstances of the claim.

HotBell will provide any remedy required by applicable law or applicable carrier or insurance coverage. HotBell does not guarantee replacement or refund when reliable evidence shows correct delivery to the designated address and the loss occurred after delivery, except where applicable law requires otherwise.

12. Business Inspection and Freight Claims

A Business Buyer must inspect every shipment promptly after delivery.

Visible freight damage, shortages, incorrect products, quantity discrepancies, or other reasonably discoverable delivery issues must be reported to HotBell in writing within five business days after delivery.

The Business Buyer should retain:

  • Shipping cartons and product packaging;

  • Pallets and protective materials;

  • Shipping labels and packing slips;

  • Delivery receipts and bills of lading;

  • Photographs and video;

  • Serial-number records;

  • Carrier communications; and

  • Other relevant shipment documentation.

Failure to provide timely notice of a reasonably discoverable issue may constitute acceptance of the goods to the extent permitted by applicable law. The five-business-day period does not apply to a latent defect that could not reasonably have been discovered during initial inspection.

For an FOB Origin shipment, the Business Buyer is responsible for pursuing the applicable carrier or insurance claim after risk of loss transfers. HotBell may provide reasonable carrier documentation or claim assistance as a commercial courtesy. That assistance does not transfer risk back to HotBell or guarantee claim approval, replacement, credit, reimbursement, or refund.

If HotBell confirms that it shipped an incorrect product or quantity, HotBell will provide reasonable instructions and an appropriate commercial remedy.

13. Split and Partial Shipments

HotBell may divide an order into multiple shipments when reasonably necessary because of product availability, inventory location, package size, quantity, carrier requirements, shipping restrictions, or other operational considerations.

Separate tracking information may be provided for each shipment.

A Retail Customer will not be charged an undisclosed additional shipping fee merely because HotBell elects to split an order.

Additional freight or handling charges for a Business Buyer apply only when permitted by the accepted quotation, invoice, order acknowledgment, signed agreement, or other controlling written term.

14. International Shipping

International shipping is available only when the destination and shipping service are accepted at checkout or HotBell expressly approves the transaction in writing.

Unless HotBell expressly agrees otherwise in writing, the international purchaser is responsible for:

  • Confirming that the product may lawfully be imported and used at the destination;

  • Providing complete customs and recipient information;

  • Acting as importer of record where stated;

  • Import permits and destination-country compliance;

  • Duties, taxes, tariffs, brokerage, customs, inspection, and storage charges; and

  • Complying with applicable export, re-export, sanctions, and trade laws.

International delivery estimates do not include customs or governmental delays. HotBell may refuse, suspend, or cancel a transaction presenting a genuine export, sanctions, customs, fraud, product-safety, or legal concern.

If HotBell cancels an unshipped prepaid order, HotBell will refund the amount paid for the cancelled product unless applicable law prohibits the refund or requires the funds to be blocked.

International Retail Customers retain any nonwaivable rights provided by applicable law. Business international shipping terms may be modified by the accepted quotation, invoice, order acknowledgment, or signed agreement.

15. Shipping Restrictions

Some products may be subject to carrier, destination, battery, hazardous-material, size, weight, value, signature, export, or legal restrictions. Available methods and destinations may therefore differ by product.

HotBell may require signature confirmation, delivery appointment, identity verification, adult receipt where lawfully required, or another reasonable security measure for a particular shipment.

HotBell may refuse or cancel a shipment to an unsupported address, prohibited destination, restricted party, or unlawful end use. Any refund will be handled as required by the Terms of Service and Sale and applicable law.

16. Order Changes, Holds, and Cancellations

Contact HotBell as soon as possible to request an address change, shipping hold, carrier change, service-level change, or cancellation.

HotBell will attempt to accommodate a request if the order has not entered fulfillment, been specially ordered, been allocated, been packed, or been transferred to a carrier. A change or cancellation is not effective until HotBell confirms it.

If a retail order has already shipped, the Retail Customer may request a return after delivery under the Returns, Refunds & RMA Policy.

A Business Buyer may be responsible for a reasonable charge resulting from an approved buyer-requested change or cancellation only when the charge is authorized and disclosed in the controlling written business terms.

17. Returns and Return Shipping

Returns, refunds, exchanges, warranty claims, and RMA procedures are governed by HotBell's Returns, Refunds & RMA Policy and applicable written Limited Warranty.

Do not send a product back before receiving written return instructions and an RMA number.

For a preference-based retail return, the Retail Customer is responsible for return-shipping costs. HotBell covers reasonable authorized return shipping for a confirmed HotBell shipping error, product received damaged, or valid covered warranty claim.

For a Business Buyer, return freight and transit risk are governed by the applicable RMA, commercial warranty, quotation, invoice, order acknowledgment, or signed agreement.

18. Events Beyond Reasonable Control

Shipment or delivery may be affected by a carrier failure, labor dispute, port congestion, customs action, import or export restriction, government action, product shortage, supplier disruption, natural disaster, severe weather, fire, flood, epidemic, war, terrorism, civil disturbance, cyberattack, utility failure, system outage, or another circumstance beyond HotBell's reasonable control.

HotBell will use reasonable efforts to communicate a material delay and resume performance where practicable. This section does not eliminate a Retail Customer's delay notice, cancellation, refund, product-safety, or other right that applicable law does not permit HotBell to limit.

19. Policy Conflicts and Changes

If this Shipping Policy conflicts with a product-specific disclosure, order-specific checkout term, accepted quotation, invoice, order acknowledgment, or signed agreement, the more specific applicable term controls to the extent of the conflict, subject to applicable law.

HotBell may update this Shipping Policy prospectively by posting a revised version and a new "Last updated" date. The version in effect when an order is submitted applies to that order unless a later agreement validly provides otherwise or applicable law requires otherwise.

Nothing in this Shipping Policy excludes, restricts, or modifies an obligation, right, or remedy that applicable law does not permit HotBell to exclude, restrict, or modify.

20. Contact Information

HotBell LLC
845 W. Center Street, Door E, Suite E301
Pocatello, ID 83204
United States

Website: https://hotbell.store
Customer Service / Shipping: service@hotbell.store
Business Sales: dingyu@hotbell.store
Phone: +1 (208) 403-6070
Office Hours: Monday-Friday, 8:00 AM-4:00 PM Mountain Time